Frontline Centre Support Specialist

NTUC First Campus Co-operative Ltd; Singapore; On-site; SGD 29,000 - 36,000; Full time

Job summary

NTUC First Campus Co-operative Ltd is seeking a Centre Support Officer in Singapore to provide professional front-line support to customers via phone, email, and internet. You will handle inquiries, maintain templates, and coordinate with stakeholders to ensure timely resolutions.

The role also covers audit-related administrative tasks and project support for the Business Operations Department. Requires a GCE O-level or above and at least 2 years in a contact centre environment.

Qualifications

• GCE 'O' level holder and above.
• Minimum 2 years relevant experience in handling incoming calls in a contact centre environment.

Responsibilities

• Adherence to shift schedule.
• Handle enquiries promptly from calls, emails, and other communication channels.
• Manage the shared mailbox, ensuring all incoming mails are handled within stipulated timelines.
• Maintain customer response templates and ensure accuracy in all verbal and written communication.
• Coordinate with internal and external stakeholders to ensure prompt resolution of customer issues.
• Achieve service level agreements (SLAs) for response and resolution times.
• Adhere to company policies, procedures, and regulatory requirements.
• Support audit-related administrative tasks by compiling required information.
• Support project or roles for the overall efficiency and smooth operation of the Business Operations Department.

Skills

Customer service

Communication

Phone handling

Education

GCE 'O' level or above

Job description

NTUC First Campus Co-operative Ltd is seeking a Centre Support Officer in Singapore to provide professional front-line support to customers via phone, email, and internet. You will handle inquiries, maintain templates, and coordinate with stakeholders to ensure timely resolutions.

The role also covers audit-related administrative tasks and project support for the Business Operations Department. Requires a GCE O-level or above and at least 2 years in a contact centre environment.