Centre Support & Enrolment Coordinator

NTUC First Campus Co-operative Ltd; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

NTUC First Campus Co-operative Ltd is seeking a Centre Support Officer to provide professional front‑line support by phone, email and online channels. You will support My First Skool centres from HQ, handling enrolments, subsidies and standard administrative tasks using SkoolNet, CMS and LifeSG.

The role requires strong customer service skills, attention to detail and teamwork, with shift work and active liaison with ECDA officers and internal teams to ensure accurate information and timely

Qualifications

• Minimum GCE 'O' Level or equivalent qualification, with at least 2 years of relevant experience in administrative support
• Experience assisting parents with subsidy‑related matters in a childcare centre setting will be advantageous
• Possess good customer service skills and strong attention to detail

Responsibilities

• Provide professional front-line support via phone, email and internet.
• Support multiple My First Skool centres from HQ with office administrative duties.
• Handle enrolments, subsidies, and transactions in SkoolNet, LifeSG and CMS.
• Liaise with external and internal stakeholders to resolve enrolment and subsidy issues.
• Attend to inquiries and ensure timely follow‑ups till closure.
• Assist with buddying new staff when required.

Skills

Customer service

Attention to detail

Team player

Multitasking

Education

GCE O-Level or equivalent

Tools

CMS

Skoolnet

LifeSG

Job description

NTUC First Campus Co-operative Ltd is seeking a Centre Support Officer to provide professional front‑line support by phone, email and online channels. You will support My First Skool centres from HQ, handling enrolments, subsidies and standard administrative tasks using SkoolNet, CMS and LifeSG.

The role requires strong customer service skills, attention to detail and teamwork, with shift work and active liaison with ECDA officers and internal teams to ensure accurate information and timely