Officer, Centre Support

NTUC First Campus; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

NTUC First Campus in Singapore is seeking a Centre Support Officer to deliver professional front-line support, answering inquiries by phone, email and online channels while upholding accuracy and courtesy.

You will manage the shared mailbox, coordinate with internal and external stakeholders, and strive to meet SLAs for timely responses and issue resolution, enabling smooth operations within the Business Operations Department.

Qualifications

• GCE 'O' level holder and above.
• Minimum 2 years relevant experience in handling incoming calls in a contact centre environment.
• Strong communication and information accuracy skills.

Responsibilities

• Answer enquiries from customers via phone, email and online channels.
• Maintain the shared mailbox and respond within stipulated timelines.
• Provide accurate information and coordinate with internal and external stakeholders for issue resolution.
• Achieve service level agreements (SLAs) for response and resolution times.
• Adhere to company policies, procedures, and regulatory requirements.

Skills

Customer service

Phone support

Education

GCE O-level or higher

Job description

At NTUC First Campus, we offer more than jobs—we provide rewarding careers that prioritise your growth and well-being. As a People First organisation, we empower you to thrive and make a meaningful impact.
Our family of preschools and services—including My First Skool, Little Skool-House, Outdoor School Singapore, and Bright Horizons Fund—supports young families and strengthens communities. Whether you’re shaping young minds, driving innovative educational practices, or supporting families, every role here offers the chance to make a genuine difference.
When you join us, you’ll find a supportive community and a dynamic environment that values your unique contributions and helps you realise your potential. Together, let’s enable bright futures for every child and family.
As a Centre Support Officer, you will be responsible for providing professional front-line support, answering enquiries and providing accurate information to customers via the phone, email and internet.
Job Responsibilities
Customer Service & Compliance

• Adherence to shift schedule
• Handle enquiries promptly from calls, emails, and other communication channels.
• Manage the shared mailbox, ensuring all incoming mails are handled within stipulated timelines.
• Maintain customer response templates and ensure accuracy in all verbal and written communication.
• Coordinate with internal and external stakeholders to ensure prompt resolution of customer issues.
• Achieve service level agreements (SLAs) for response and resolution times.
• Adhere to company policies, procedures, and regulatory requirements.
  

Audit & Project Support

• Support audit-related administrative tasks by compiling required information
• Support project or roles for the overall efficiency and smooth operation of the Business Operations Department.
  

Job Requirement

• GCE 'O' level holder and above
• Minimum 2 years relevant experience in handling incoming calls in a contact centre environment.