Front Office Supervisor: Guest Experience Leader

Moxy Hotels; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Moxy Hotels in Singapore is seeking a Front Office Assistant Manager to support the Front Office Manager with daily operations, supervision of Bell/Door Staff, Switchboard and Guest Services/Front Desk, and to ensure efficient check-in/check-out processes. The role aims to maximize guest satisfaction and department financial performance.

The ideal candidate has a high school diploma or GED with 2 years of guest services/front desk experience, or a 2-year degree in Hotel/Restaurant Management or

Qualifications

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

Responsibilities

• Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
• Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
• Ensures guest and employee satisfaction and maximizes the financial performance of the department.
• Supervises and manages employees and day-to-day operations of the front desk, bell/door staff, and switchboard.

Skills

Interpersonal communication

Leadership

Guest service orientation

Education

2-year degree in Hotel/Restaurant Management or related major

Job description

Moxy Hotels in Singapore is seeking a Front Office Assistant Manager to support the Front Office Manager with daily operations, supervision of Bell/Door Staff, Switchboard and Guest Services/Front Desk, and to ensure efficient check-in/check-out processes. The role aims to maximize guest satisfaction and department financial performance.

The ideal candidate has a high school diploma or GED with 2 years of guest services/front desk experience, or a 2-year degree in Hotel/Restaurant Management or