Front Office & Security Operations Lead

Mount Alvernia Hospital; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Mount Alvernia Hospital in Singapore is seeking a proactive Operations & Front Office Coordinator to oversee daily front desk and security activities. You will plan staff deployment, supervise frontline teams and ensure service standards are consistently met.

You will handle patient and visitor inquiries, coordinate security measures, respond to emergencies, and drive improvements across departments. The role requires 2–5 years of relevant experience and a diploma or degree in Business,

Qualifications

• Diploma or degree in Business, Hospitality, Security, or Operations Management.
• 2–5 years of experience in Operations, Customer service, Hospitality, Healthcare, Facilities or Security.
• Experience supervising frontline staff preferred.
• Strong communication and problem-solving abilities.
• Proficiency with Microsoft Office.

Responsibilities

• Coordinate daily Front Office and Security operations.
• Plan staff deployment, duty rosters, attendance and coverage.
• Supervise frontline staff and coach them to meet service standards.
• Attend to patient and visitor enquiries, feedback and follow-up.
• Coordinate security operations: patrols, CCTV, access control, incident reporting.
• Respond to hospital emergencies and emergency procedures.
• Conduct regular checks and identify gaps for improvement.
• Coordinate incident investigations and follow-up actions.
• Liaise with internal departments, vendors, and contractors.
• Support staff briefings, training, projects and continuous improvement.
• Perform other duties as assigned by management.

Skills

Communication

Interpersonal skills

Problem-solving

Organisational skills

Team leadership

Education

Diploma or Degree in Business

Diploma or Degree in Hospitality

Diploma or Degree in Security

Operations Management

Tools

Microsoft Office

Job description

Mount Alvernia Hospital in Singapore is seeking a proactive Operations & Front Office Coordinator to oversee daily front desk and security activities. You will plan staff deployment, supervise frontline teams and ensure service standards are consistently met.

You will handle patient and visitor inquiries, coordinate security measures, respond to emergencies, and drive improvements across departments. The role requires 2–5 years of relevant experience and a diploma or degree in Business,