Senior/Executive, Front Office & Security

Mount Alvernia Hospital; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Mount Alvernia Hospital in Singapore is seeking a proactive Operations & Front Office Coordinator to oversee daily front desk and security activities. You will plan staff deployment, supervise frontline teams and ensure service standards are consistently met.

You will handle patient and visitor inquiries, coordinate security measures, respond to emergencies, and drive improvements across departments. The role requires 2–5 years of relevant experience and a diploma or degree in Business,

Qualifications

• Diploma or degree in Business, Hospitality, Security, or Operations Management.
• 2–5 years of experience in Operations, Customer service, Hospitality, Healthcare, Facilities or Security.
• Experience supervising frontline staff preferred.
• Strong communication and problem-solving abilities.
• Proficiency with Microsoft Office.

Responsibilities

• Coordinate daily Front Office and Security operations.
• Plan staff deployment, duty rosters, attendance and coverage.
• Supervise frontline staff and coach them to meet service standards.
• Attend to patient and visitor enquiries, feedback and follow-up.
• Coordinate security operations: patrols, CCTV, access control, incident reporting.
• Respond to hospital emergencies and emergency procedures.
• Conduct regular checks and identify gaps for improvement.
• Coordinate incident investigations and follow-up actions.
• Liaise with internal departments, vendors, and contractors.
• Support staff briefings, training, projects and continuous improvement.
• Perform other duties as assigned by management.

Skills

Communication

Interpersonal skills

Problem-solving

Organisational skills

Team leadership

Education

Diploma or Degree in Business

Diploma or Degree in Hospitality

Diploma or Degree in Security

Operations Management

Tools

Microsoft Office

Job description

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:-Serve all with Love.

• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.

• Values:Compassion, Humility, Integrity, Respect and Peace (CHIRP).

• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Key Responsibilities

• Coordinate daily Front Office and Security operations, including front desk, concierge/porter and security services.

• Plan and monitor staff deployment, duty rosters, attendance and operational coverage.

• Supervise, guide and coach frontline staff to maintain service and operational standards.

• Attend to patient and visitor enquiries, feedback and complaints, and ensure appropriate follow-up.

• Coordinate and support security operations, including patrols, CCTV surveillance, access control, key control and incident reporting.

• Respond to and support hospital emergencies and emergency procedures.

• Conduct regular ground checks and identify operational or service gaps for improvement.

• Coordinate incident investigations, reporting and follow-up actions.

• Liaise with internal departments, vendors and contractors on operational and security matters.

• Support staff briefings, training, projects and continuous improvement initiatives.

• Perform other duties as assigned by management from time to time.

How to Succeed

• Diploma/Degree in Business, Hospitality, Security, Operations Management or a related discipline.

• 2–5 years of relevant experience in Operations, Customer service, Hospitality, Healthcare, Facilities or Security.

• Experience in supervising or coordinating frontline staff is preferred.

• Good communication, interpersonal and problem-solving skills.

• Strong organisational skills with the ability to manage multiple operational matters.

• Hands-on, proactive and service-oriented.

• Proficient in Microsoft Office.

• Able to work shifts, weekends and public holidays where required.