Front Office Manager — Boutique Hotel (Marriott Perks)

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Discounts on F&B and room rates

Global Learning + Development tool

2 nights yearly staycation at Garcha}{

20% off F&B at group restaurants and 1

Job summary

The Garcha Group is seeking a Front Office professional at one of its Singapore hotels. You will manage guest check-ins, room assignments, and related customer requests, ensuring smooth operations across shifts.

Responsibilities include handling payments, answering service inquiries, and assisting guests with pre-registration and reservations. A professional venue with Marriott affiliation, you will uphold standards and guest satisfaction.

Qualifications

• Professional certificate or NITEC in any field.
• 2–3 years of working experience in a related field.
• Strong communication and interpersonal skills.

Responsibilities

• Process guest check-ins and room assignments following rate structures and upsell strategies.
• Assist with luggage, safety box, keys and transportation as needed.
• Collect payment in line with cash handling and card processing policies.
• Handle inquiries about hotel services, events, directions and attractions.
• Pre-register and block reservations; manage cancellations per P&P.

Skills

Excellent communication

Guest service orientation

Attention to detail

Team leadership

Education

Professional Certificate/NITEC

Tools

Opera PMS/Cloud

Marriott Global System

Hotel experience

Job description

The Garcha Group is seeking a Front Office professional at one of its Singapore hotels. You will manage guest check-ins, room assignments, and related customer requests, ensuring smooth operations across shifts.

Responsibilities include handling payments, answering service inquiries, and assisting guests with pre-registration and reservations. A professional venue with Marriott affiliation, you will uphold standards and guest satisfaction.