Front Office Experience Lead | Guest Relations & Ops

The Garcha Group Marriott International; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Discounts on F&B and room rates at 7,

Job summary

The Garcha Group, Singapore’s boutique hotel operator, invites applications for a Front Office Manager. You will lead a team across reception, concierge and reservations, ensuring seamless guest experiences and adherence to Marriott standards.

You must speak English, demonstrate strong communication, and supervise daily operations, training and performance reviews. Opera PMS/Cloud and Marriott Systems proficiency are essential, as is a friendly, professional guest‑facing demeanor.

Qualifications

• Proven ability to lead a guest-facing team in a hotel setting.
• Excellent communication and guest service skills.
• Familiarity with Opera PMS/Cloud and Marriott systems.
• Strong organisational and training capabilities.
• Fluent English with professional presentation.

Responsibilities

• Lead and supervise Front Office operations to ensure smooth guest experiences.
• Coordinate with revenue, housekeeping and other departments for guest satisfaction.
• Recruit, train and develop front office associates; provide performance feedback.
• Resolve guest issues and complaints promptly and courteously.
• Ensure adherence to Marriott standards and hotel policies.

Skills

English proficiency

Team leadership

Guest service excellence

Communication skills

Front desk operations

Education

Hospitality or related field education

Tools

Opera PMS/Cloud

Marriott Global Systems

Job description

The Garcha Group, Singapore’s boutique hotel operator, invites applications for a Front Office Manager. You will lead a team across reception, concierge and reservations, ensuring seamless guest experiences and adherence to Marriott standards.

You must speak English, demonstrate strong communication, and supervise daily operations, training and performance reviews. Opera PMS/Cloud and Marriott Systems proficiency are essential, as is a friendly, professional guest‑facing demeanor.