Front Office Duty Manager — Luxury Boutique Hotels

murray pte. ltd.; Singapore; Sur place; SGD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Discounts at Marriott hotels worldwide

Global Learning + Development tool

2 nights yearly staycation

20% off Food/Alcohol

Résumé du poste

The Garcha Group, Singapore’s boutique hotel group, is seeking a Front Office Manager to lead daily operations at its properties and uphold Marriott standards. You will guide front desk teams, manage guest interactions, and coordinate with other departments to optimize revenue and guest satisfaction.

Qualifications include English fluency, strong communication, team leadership, and familiarity with Opera PMS/Marriott systems.

Qualifications

• Must be able to speak, read, write and understand English.
• Opera PMS/Cloud and Marriott Global Systems proficiency required.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

Responsabilités

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Connaissances

English language proficiency

Excellent communication skills

Team leadership / supervisory

Opera PMS/Cloud proficiency

Marriott Global Systems familiarity

Guest service orientation

Computing basics

Knowledge of hotel operations

Outils

Opera PMS/Cloud

Marriott Global Systems

Description du poste

The Garcha Group, Singapore’s boutique hotel group, is seeking a Front Office Manager to lead daily operations at its properties and uphold Marriott standards. You will guide front desk teams, manage guest interactions, and coordinate with other departments to optimize revenue and guest satisfaction.

Qualifications include English fluency, strong communication, team leadership, and familiarity with Opera PMS/Marriott systems.