Guest Experience Lead: Front Office Duty Manager

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Marriott discount and benefits

Global Learning + Development access

2 nights yearly staycation

Dining discount at group restaurants

Job summary

The Garcha Group, Singapore's boutique hotel group, seeks an experienced Front Office professional to ensure guests are greeted with courtesy and efficiency. You will support hiring, training, and daily operations, leading teams to uphold Marriott standards across Maxwell Reserve and related properties.

Possess strong English communication, team leadership, and knowledge of Opera PMS/Cloud and Marriott Global Systems.

Qualifications

• Must be able to speak, read, write and understand English.
• Opera PMS/Cloud and Marriott Global Systems proficiency required.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

Responsibilities

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees' absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Skills

English fluency

Team leadership

Interpersonal skills

Tools

Opera PMS/Cloud

Marriott Global Systems

Job description

The Garcha Group, Singapore's boutique hotel group, seeks an experienced Front Office professional to ensure guests are greeted with courtesy and efficiency. You will support hiring, training, and daily operations, leading teams to uphold Marriott standards across Maxwell Reserve and related properties.

Possess strong English communication, team leadership, and knowledge of Opera PMS/Cloud and Marriott Global Systems.