Front Office Assistant Manager - Lead Guest Experience

Grand Hyatt; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Grand Hyatt Singapore is seeking an Assistant Manager - Front Office (Duty Manager) to lead a dedicated team and uphold brand standards. You will oversee front desk operations and ensure a flawless guest experience while driving excellence across the department.

Required are a relevant degree or diploma in Hospitality or Tourism management and a minimum of 2 years in a supervisory Front Office/Guest Relations role. Strong communication and interpersonal skills are essential.

Qualifications

• Degree or diploma in Hospitality or Tourism management.
• At least 2 years as Assistant Manager or Team Leader in Front Office/Guest Relations.
• Strong communication and customer relations skills.
• Good problem-solving, administrative and interpersonal skills.

Responsibilities

• Collaborate with the Assistant Front Office Managers to ensure smooth department operations and uphold brand standards.
• Support day-to-day front desk operations and guest services for a seamless experience.
• Contribute to guest safety and wellbeing by participating in emergency response procedures.

Skills

Communication skills

Customer relations

Problem-solving

Administrative skills

Interpersonal skills

Education

Bachelor’s or Diploma in Hospitality/Tourism management

Job description

Grand Hyatt Singapore is seeking an Assistant Manager - Front Office (Duty Manager) to lead a dedicated team and uphold brand standards. You will oversee front desk operations and ensure a flawless guest experience while driving excellence across the department.

Required are a relevant degree or diploma in Hospitality or Tourism management and a minimum of 2 years in a supervisory Front Office/Guest Relations role. Strong communication and interpersonal skills are essential.