Guest Experience Lead, Front Office & Operations

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Discounts on F&B and room rates at 7,0

Global Learning + Development access

2 nights yearly staycation

20% off Food/Alcohol

Job summary

The Garcha Group, Singapore's boutique hotel group, is seeking a Front Office leader to deliver exceptional guest experiences across its Maxwell Reserve, The Vagabond Club, and The Serangoon House properties. You will supervise daily operations, manage staff performance, and coordinate with other departments to maintain high standards of service.

Responsibilities include guiding the front office team, handling guest concerns, supporting hiring/training initiatives, and upholding Marriott-linked

Qualifications

• Must be able to speak, read, write and understand English.
• Opera PMS/Cloud and Marriott Global Systems proficiency.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

Responsibilities

• Take every opportunity to amaze the guests.
• Ensure all guests are treated in an efficient and courteous manner and that all standards are followed.
• Handle complaints.
• Assist Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage day-to-day operations; provide feedback and cover for absences.
• Lead and motivate team members through effective communication.
• Ensure front office quality standards comply with policies and procedures.

Skills

English proficiency

Opera PMS/Cloud

Marriott Global Systems

Team leadership

Communication skills

Basic computing

Hotel operations knowledge

Tools

Opera PMS/Cloud

Marriott Global Systems

Job description

The Garcha Group, Singapore's boutique hotel group, is seeking a Front Office leader to deliver exceptional guest experiences across its Maxwell Reserve, The Vagabond Club, and The Serangoon House properties. You will supervise daily operations, manage staff performance, and coordinate with other departments to maintain high standards of service.

Responsibilities include guiding the front office team, handling guest concerns, supporting hiring/training initiatives, and upholding Marriott-linked