Front Office Duty Manager — Guest Experience Leader

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

Sofitel Sentosa Singapore is seeking a proactive Duty Manager to lead the Front Office and ensure exceptional guest experiences. You will oversee lobby operations, coordinate daily briefings with the Front Office team, and support security and housekeeping as needed.

The role requires a Diploma in Tourism / Hospitality Management and 2–4 years in Front Office, with the ability to work shifts including weekends and public holidays.

Qualifications

• Diploma in Tourism / Hospitality Management is required.
• 2–4 years of Front Office experience.
• Ability to work shifts including weekends and public holidays.
• Fluent English reading, writing and speaking.

Responsibilities

• Oversee the smooth operation of Front Office and lobby while ensuring guest satisfaction.
• Serve as Duty Manager and coordinate Front Office communications in daily briefings.
• Record incidents and maintain Front Office logs and room status accuracy.

Job description

Sofitel Sentosa Singapore is seeking a proactive Duty Manager to lead the Front Office and ensure exceptional guest experiences. You will oversee lobby operations, coordinate daily briefings with the Front Office team, and support security and housekeeping as needed.

The role requires a Diploma in Tourism / Hospitality Management and 2–4 years in Front Office, with the ability to work shifts including weekends and public holidays.