Guest Experience Supervisor

Accor; Singapore; Presencial; SGD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Mondrian Singapore Duxton is seeking a Front Office Supervisor to oversee daily front office operations under the Front Office Manager, ensuring guests receive seamless service and accurate guest handling.

You will coordinate arrivals and departures, handle guest queries, manage upselling opportunities, maintain brand standards, and collaborate with other departments to deliver the Mondrian experience.

Responsabilidades

• Handle all guest queries and requests
• Record all incidents in the hotel, log and follow up with Front Office Manager/Director of Rooms
• Ensure hazards are reported, addressed and followed through
• Know arrivals/departures and ensure guest names are used at all times
• Know current and future room availability
• Have knowledge of all hotel features and services (F&B outlets, Business Center, Spa/Gym)
• Be familiar with all room types, numbers, layout, locations, rates
• Be familiar with special packages and promotions and pass leads to Sales
• Support site inspections when requested by Front Office/Director of Rooms
• Manage upselling opportunities, email capture and other Front Office initiatives
• Drive core values to boost Employee and Guest Satisfaction scores
• Represent Front Office Manager in meetings for inter-departmental communication
• Maintain Front Office ethos, brand integrity, and operational standards
• Liaise with Front Office Manager on issues/feedback from reports
• Ensure Front Office areas and equipment are well maintained and report defects
• Monitor pre-registered arrivals and manage no-shows and charges
• Meet and welcome regular and VIP guests
• Ensure Front Door is staffed and guests are greeted
• Maintain guest privacy and 100% confidentiality compliance
• Ensure compliance with hotel credit policy and Standard Financial Procedures
• Undertake special projects or requests by Front Office/Director of Rooms and be available for emergencies

Descripción del empleo

Mondrian Singapore Duxton is seeking a Front Office Supervisor to oversee daily front office operations under the Front Office Manager, ensuring guests receive seamless service and accurate guest handling.

You will coordinate arrivals and departures, handle guest queries, manage upselling opportunities, maintain brand standards, and collaborate with other departments to deliver the Mondrian experience.