Guest Services Specialist: Front Desk & Reservations

NTUC Club; Singapore; Sur place; SGD 27 000 - 36 000; Plein temps

Résumé du poste

NTUC Club in Singapore seeks a front desk/guest services associate to manage guest check-ins, reservations, and daily operations. You will stay informed about room rates, packages, and hotel procedures while providing friendly, efficient service to guests.

The role requires good communication, teamwork, and a willingness to work rotating shifts including weekends and public holidays. Proficiency in MS Office is preferred.

Qualifications

• Good communication and interpersonal skills required.
• Proficient in MS Office applications.
• A good team player with reliable work ethic.
• Able to work 3 rotating shift duties including weekends and public holidays.

Responsabilités

• Register guests and assign rooms, accommodate special requests whenever possible.
• Stay updated on room rates, packages, discounts and related procedures.
• Develop knowledge of room types, locations, and reception operations.
• Know the hotel facilities and operating hours of F&B outlets.
• Notify housekeeping about check-outs, late check-outs, and special requests.
• Understand reservation processes, cancellations, and forfeitures.
• Handle guest check-out in a friendly, efficient manner.
• Record charges to guest accounts and post to ledgers.
• Answer phone enquiries and attend to guest feedback.

Connaissances

Communication skills

Interpersonal skills

MS Office

Formation

N level education

Outils

MS Office

Description du poste

NTUC Club in Singapore seeks a front desk/guest services associate to manage guest check-ins, reservations, and daily operations. You will stay informed about room rates, packages, and hotel procedures while providing friendly, efficient service to guests.

The role requires good communication, teamwork, and a willingness to work rotating shifts including weekends and public holidays. Proficiency in MS Office is preferred.