Patient Service Associate (Denticare)

Denticare Pte Ltd; Singapore; On-site; SGD 29,000 - 40,000; Full time

Benefits offered by this job

Annual Leave

Birthday Leave

Family Care Leave

AWS

Performance Bonus

Monthly Incentives

Medical benefits

Dental care

Personal development

Education support

Job summary

Denticare Pte Ltd in Singapore is seeking a friendly front desk receptionist to handle patient enquiries, registrations, payments and scheduling. You will work in a dental clinic environment, ensuring accurate data entry and smooth patient flow.

The role offers on-the-job training, a 5-day work week including weekends/night shifts, and benefits. Prior dental or healthcare front desk experience is welcome but not required.

Qualifications

• All applicants welcome; prior experience in dental/healthcare front desk/reception is an advantage.
• Computer literate.
• Team player with good communication and interpersonal skills.
• Good command of spoken and written English; bilingualism is an advantage.
• On-the-job training will be provided to candidates with no prior experience.

Responsibilities

• Attend to patients' enquiries via call-in or walk-in promptly and courteously.
• Register patients for appointment or walk-in treatment.
• Discharge patients by dispensing medication, collect payments and schedule next appointments.
• Collect payments accurately in cash, NETS, credit card, etc.
• Enter treatment charges and sales of dental products in clinic software.
• Issue medical receipts and certificates.
• File patients' treatment cards correctly.
• Maintain clinic cleanliness and neatness at all times.
• Support basic clinical tasks during peak hours or when assigned.

Skills

English Proficiency

Communication

Interpersonal Skills

Computer Literacy

Team Player

Job description

Main responsibilities:

• Toattendtoallpatients'enquiries,eitherthroughcall-inorwalk-in,promptlyand courteously.

• To register patients either for appointment or walk-in treatment.

• Upon completion of treatment, to discharge patients by dispensing medication, collection of accurate payments and scheduling for the next appointments.

• To collect payment accurately in any mode of payment (cash, NETS, credit card etc.)

• To key in every treatment charges and sales of dental products in clinic management software.

• To issue medical receipts and medical certificates.

• To file patients' treatment cards correctly.

• To maintain the cleanliness and neatness of the clinic at all times.

• Support basic clinical tasks during peak hours or when assigned.

Requirements

• All applicants are welcome to apply, prior experience in dental or healthcare front desk/ reception role will be an advantage.

• Computer literate.

• Team player with good communication and interpersonal skills.

• Good command of spoken and written English; bilingualism is an advantage (e.g., English and Mandarin/Malay/Tamil) to liaise with patients of diverse backgrounds.

• On-the-job training will be provided to candidates with no prior experience.

Working Arrangement : 5 days work week inclusive of weekends/ night shifts

You may refer to our clinic locations here

Staff Benefits:

• Annual Leave, Birthday Leave , Family Care Leave

• AWS , Performance Bonus and monthly Incentives

• Benefits for medical, dental care, personal development, education support and more