Front Desk cum Administrator [Boon Lay | Social Service Sector]

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Incentives + Bonus!

Job summary

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is hiring a customer service associate to greet walk-in customers, register them, and provide prompt front-desk assistance. You will handle queues and respond to inquiries using the case management system.

The role requires a minimum GCE 'O' Level, good interpersonal skills, and MS Office proficiency. Working hours are Monday to Friday, 8:15am–6:30pm, with incentives and a bonus.

Qualifications

• Min GCE 'O' Level with prior experience in customer service support is an advantage.
• Good interpersonal and communication skills.
• Able to work independently and as part of a team.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Skills

Customer service

Interpersonal communication

Teamwork

Education

GCE O-Level

Tools

MS Office

Digital applications

Job description

Step into a dynamic role where no two days are the same. If you enjoy interacting with people, and delivering excellent service, join us!

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE 'O' Level with prior experience in customer service support is an advantage
• Good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location:

• Monday to Friday - 8:15am to 6:30pm (with 1hr break)
• With Incentives + Bonus!

We regret to inform, only shortlisted candidates shall be contacted.