Billingual Contact Centre Representative | Government Agency | Office Hours

TDCX Singapore; Singapore; On-site; SGD 27,000 - 38,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspaces

Learning & development programs

Mentorship

Job summary

TDCX Singapore is seeking a customer service representative to handle phone and email inquiries from the public. You will resolve issues efficiently, support process improvements, and maintain positive customer relationships while adhering to quality guidelines.

Ideal candidates have 2 years in contact centres or equivalent, good English communication, and proficiency in MS Office and CRM tools. Training up to 4 weeks, office location in Chai Chee/ Bedok.

Qualifications

• Strong communication skills in English; active listening, clear phone etiquette and written skills.
• Experience in contact centre or service industry preferred.
• Proficient in MS Office and able to navigate multiple systems.

Responsibilities

• Attend to phone-in enquiries and/or emails from the public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide feedback on tools, resources, procedures to improve workflow and customer experience.
• Deliver high-quality services to ensure customer satisfaction and proper procedures.
• Handle escalations proficiently and maintain relationships with customers.
• Perform other duties as assigned to support Quality Management System.

Skills

Communication

Customer service

Time management

Empathy

Education

GCE O Level / A Level / Diploma

Tools

MS Office

CRM systems

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future - starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

Job Description:

• Attend to phone-in enquires and/or emails and correspondences from the Public.

• Resolve enquiries in a timely, efficient, and professional manner.

• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.

• Handling and managing of escalation issues in a proficient manner.

• Build sustainable relationships and engage customers by taking the extra mile.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System

Job Requirements:

• Candidate must possess at least GCE O Level/ GCE A Level/ Higher Nitec/ Diploma level in any field.

• Preferably with 2 years of working experience in handling contact centre cases in a call centre or service industry environment.

• Proficient in MS Office applications with excellent keyboard skills.

• Possesses strong time management skills and is motivated to exceed expectations.

• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Comfortable working with computers and multiple systems.

• Excellent verbal and written communication skills in English and the language of the supporting market

Additional Information:

• Contact Centre environment

• Training provided (estimated up to 4 weeks)

• Working days: 8am to 5:30pm/ 8:30am to 6:00pm - Mondays to Fridays (Office Hours)

• Working Location: Chai Chee, Bedok (East)

• Salary Remuneration: Attractive basic salary + monthly KPI incentives

• Commencement Date: Sept/ Oct 2026

*Only shortlisted candidates will be notified