Customer Support & Administration Officer (Ang Mo Kio/Sembawang)

PERSOL; Singapore; On-site; SGD 20,088 - 26,784; Full time

Benefits offered by this job

Performance bonus

Job summary

PERSOL Outsourcing is partnering our Client, a leading statutory body, to recruit dynamic talents for the team. Contract term till end January 2027, Monday to Friday, 8:15am to 6:30pm at Ang Mo Kio / Sembawang.

You will greet and register walk-in customers, manage queues, respond to inquiries, perform admin duties, and support events and videoconferencing setup while guiding users on digital apps and online services.

Qualifications

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Skills

Customer service

Communication skills

Teamwork

Digital literacy

Education

GCE O-Level

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

PERSOL Outsourcing is partnering our Client, a leading statutory body and they are looking for dynamic talents to be a part of the team!

Contract Period / Working hours / Location:

• Contract term till end Jan 2027
• Monday to Friday – 8:15am to 6:30pm (with 1hr break)

• Ang Mo Kio / Sembawang
• Performance Bonus entitled upon completion of contract

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Binte Abdul Rahman