Front Desk cum Admin Officer [Toa Payoh | Stat Board]

PERSOL Outsourcing; Singapore; Presencial; SGD 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives

Bonus

Descripción de la vacante

PERSOL Outsourcing is seeking a personable Front Desk / Customer Service Assistant in Singapore to greet visitors, manage queues, and deliver prompt service. Responsibilities include counter duties, handling inquiries, coordinating with teams, assisting with admin tasks, and supporting events and digital app guidance for customers.

You will use the case management system, MS Office, and online portals to ensure smooth operations.

Formación

• Strong customer service mindset with ability to communicate clearly.
• Able to greet visitors, answer inquiries, and manage queues.
• Proficiency in MS Office and basic digital applications.

Responsabilidades

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system; manage the queue when necessary.
• Respond to customer enquiries professionally and efficiently.
• Manually track walk-in customer numbers during downtime of queue systems.
• Conduct daily operational checks of the service centre and replenish collaterals before opening.
• Handle telephone and inbound email enquiries promptly and courteously.
• Provide administrative support including filing, data entry, printing, and mailing of letters.
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events when needed.
• Engage with customers to teach/guide on digital apps and online services.
• Assist customers with online application forms using the portal.
• Perform prompt follow-ups and administrative duties.
• Perform any additional duties assigned by supervisor.

Conocimientos

Customer service

Interpersonal skills

Communication skills

Teamwork

Independent worker

Educación

GCE O-Level

Herramientas

Microsoft Office

Descripción del empleo

Step into a dynamic role where no two days are the same. If you enjoy interacting with people, and delivering excellent service, join us!

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance

• Greet and register walk-in customers using the case management system; manage the queue when necessary

• Respond to customer enquiries professionally and efficiently

• Manually track walk-in customer numbers in the event of queue system downtime

• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

• Handle telephone and inbound email enquiries in a timely and courteous manner

• Provide administrative support, including document filing, data entry, printing, and mailing of letters

• Assist with setting up videoconferencing and other communication equipment for scheduled appointments

• Provide logistical support for ad-hoc events when needed

• Engage with customers to teach/guide on digital apps and online services

• Assisting customers with online application forms using the portal

• Perform prompt follow-ups and administrative duties

• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage

• Good interpersonal and communication skills

• Able to handle customer enquiries tactfully

• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

• Able to work independently and as part of a team

Working hours / Location:

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)

• With Incentives + Bonus!