Front Desk cum Administrator [Bedok | Social Service Sector]

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; Sur place; SGD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Incentives

Bonus

Résumé du poste

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is seeking a customer-focused individual to join our front-line team in Singapore.

You will greet walk-in customers, register them, and maintain queue flow while delivering prompt service. Responsibilities include handling enquiries by phone and email, providing administrative support, and assisting with setup of video conferencing and events. Strong communication and MS Office proficiency are essential, with the ability to work well both independently and

Qualifications

• Min GCE 'O' Level with prior experience in customer service support is an advantage.
• Good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office and digital applications.

Responsabilités

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system; manage the queue when necessary.
• Respond to customer enquiries professionally and efficiently.
• Manually track walk-in customer numbers in the event of queue system downtime.
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening.
• Handle telephone and inbound email enquiries in a timely and courteous manner.
• Provide administrative support, including document filing, data entry, printing, and mailing of letters.
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events when needed.
• Engage with customers to teach/guide on digital apps and online services.
• Assisting customers with online application forms using the portal.
• Perform prompt follow-ups and administrative duties.
• Perform any additional duties assigned by supervisor.

Connaissances

Customer service

Communication

Teamwork

Independent work

Formation

GCE O-Level

Outils

Word

Excel

Outlook

Description du poste

Step into a dynamic role where no two days are the same. If you enjoy interacting with people, and delivering excellent service, join us!

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance

• Greet and register walk-in customers using the case management system; manage the queue when necessary

• Respond to customer enquiries professionally and efficiently

• Manually track walk-in customer numbers in the event of queue system downtime

• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

• Handle telephone and inbound email enquiries in a timely and courteous manner

• Provide administrative support, including document filing, data entry, printing, and mailing of letters

• Assist with setting up videoconferencing and other communication equipment for scheduled appointments

• Provide logistical support for ad-hoc events when needed

• Engage with customers to teach/guide on digital apps and online services

• Assisting customers with online application forms using the portal

• Perform prompt follow-ups and administrative duties

• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE 'O' Level with prior experience in customer service support is an advantage

• Good interpersonal and communication skills

• Able to handle customer enquiries tactfully

• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

• Able to work independently and as part of a team

Working hours / Location:

• Monday to Friday - 8:15am to 6:30pm (with 1hr break)

• With Incentives + Bonus!