Front Desk cum Admin @ Clementi

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives

Bonus

Descripción de la vacante

PERSOL OUTSOURCING SINGAPORE PTE. LTD. invites applications for a front-desk customer service role in Singapore. You will greet walk-in customers, register them in the system, and manage queues while delivering prompt, courteous assistance.

You will also handle calls and emails, perform admin tasks, and set up videoconferencing equipment for appointments. A team-oriented, independent worker with good MS Office skills will thrive here.

Formación

• Min GCE ‘O’ Level; prior experience in customer service support is an advantage.
• Good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications.
• Able to work independently and as part of a team.

Responsabilidades

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Conocimientos

Customer service

Interpersonal skills

Communication skills

Team collaboration

Educación

GCE O Level

Herramientas

Microsoft Word

Microsoft Excel

Outlook

Digital applications

Descripción del empleo

Step into a dynamic role where no two days are the same. If you enjoy interacting with people, and delivering excellent service, join us!

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance

• Greet and register walk-in customers using the case management system; manage the queue when necessary

• Respond to customer enquiries professionally and efficiently

• Manually track walk-in customer numbers in the event of queue system downtime

• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

• Handle telephone and inbound email enquiries in a timely and courteous manner

• Provide administrative support, including document filing, data entry, printing, and mailing of letters

• Assist with setting up videoconferencing and other communication equipment for scheduled appointments

• Provide logistical support for ad-hoc events when needed

• Engage with customers to teach/guide on digital apps and online services

• Assisting customers with online application forms using the portal

• Perform prompt follow-ups and administrative duties

• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage

• Good interpersonal and communication skills

• Able to handle customer enquiries tactfully

• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

• Able to work independently and as part of a team

Working hours / Location:

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)

• With Incentives + Bonus!