Front Desk Concierge & Resident Experience Officer

DEESOLO INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 23,000 - 36,000; Full time

Job summary

DEESOLO INTERNATIONAL PTE. LTD. is seeking a Full-Time on-site Concierge cum Customer Service Officer for our estate at Raffles Place.

The role is the first point of contact for staff, visitors and residents, delivering a courteous, responsive concierge service while supporting daily estate operations. The position requires a presentable, service-minded professional with strong communication skills, willing to work 5.5 days with shift patterns.

Qualifications

• Minimum GCE 'N'/'O' Level, NITEC, diploma or equivalent qualification.
• Experience in customer service, hospitality, concierge, property management or a related service environment is advantageous.
• Good verbal and written communication skills.
• Pleasant personality with strong interpersonal and customer-service skills.
• Computer literacy, including Microsoft Office and email.
• Able to communicate effectively with residents from different backgrounds.
• Willing to work shifts, weekends and public holidays where required by the estate.

Responsibilities

• Attend to office staff, visitors, contractors and other persons approaching the Concierge Desk.
• Receive and appropriately direct visitors, contractors and service providers.
• Maintain a professional, welcoming and service-oriented environment at the front desk.
• Attend to enquiries, feedback, requests and complaints in a courteous and professional manner.
• Record feedback and service requests accurately and refer matters requiring further attention to the appropriate staff or department.
• Follow up on outstanding requests and liaise with the onsite Technical Officer for appropriate updates.

Skills

Customer service

Communication

Hospitality

Interpersonal skills

Education

GCE N/O Level

NITEC

Diploma or equivalent

Tools

Microsoft Office

Email

Job description

DEESOLO INTERNATIONAL PTE. LTD. is seeking a Full-Time on-site Concierge cum Customer Service Officer for our estate at Raffles Place.

The role is the first point of contact for staff, visitors and residents, delivering a courteous, responsive concierge service while supporting daily estate operations. The position requires a presentable, service-minded professional with strong communication skills, willing to work 5.5 days with shift patterns.