Front Desk & Admin Specialist — Customer Experience

PERSOL; Singapore; On-site; SGD 21,000 - 26,000; Full time

Benefits offered by this job

Performance bonus

Job summary

PERSOL Outsourcing is partnering with a leading statutory body in Singapore to hire a Customer Service Officer on a fixed-term contract till Sep 2027. The role requires you to greet walk-in customers, register them in the case management system, and manage queues at a busy service centre.

You'll respond to inquiries by phone and email, perform admin duties, and provide digital-app guidance. You should be able to work independently and in a team, with good communication and Microsoft Office

Qualifications

• Min GCE 'O' Level; prior customer service experience is a plus.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office and digital apps.

Responsibilities

• Maintain front counter and assist customers promptly.
• Greet, register walk-in customers, and manage queue.
• Handle enquiries by phone and email professionally.
• Track walk-in numbers when queue system downtime occurs.
• Conduct daily service centre checks and replenish collaterals.
• Provide admin support including filing, data entry, printing, and mailing letters.
• Set up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events.
• Guide customers on digital apps and online services.
• Assist customers with online application forms using the portal.

Skills

Customer service

Education

GCE O-Level

Tools

Microsoft Office

Job description

PERSOL Outsourcing is partnering with a leading statutory body in Singapore to hire a Customer Service Officer on a fixed-term contract till Sep 2027. The role requires you to greet walk-in customers, register them in the case management system, and manage queues at a busy service centre.

You'll respond to inquiries by phone and email, perform admin duties, and provide digital-app guidance. You should be able to work independently and in a team, with good communication and Microsoft Office