Customer Support & Administration Officer (Boon Lay)

PERSOL; Singapore; On-site; SGD 21,000 - 26,000; Full time

Benefits offered by this job

Performance bonus

Job summary

PERSOL Outsourcing is partnering with a leading statutory body in Singapore to hire a Customer Service Officer on a fixed-term contract till Sep 2027. The role requires you to greet walk-in customers, register them in the case management system, and manage queues at a busy service centre.

You'll respond to inquiries by phone and email, perform admin duties, and provide digital-app guidance. You should be able to work independently and in a team, with good communication and Microsoft Office

Qualifications

• Min GCE 'O' Level; prior customer service experience is a plus.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office and digital apps.

Responsibilities

• Maintain front counter and assist customers promptly.
• Greet, register walk-in customers, and manage queue.
• Handle enquiries by phone and email professionally.
• Track walk-in numbers when queue system downtime occurs.
• Conduct daily service centre checks and replenish collaterals.
• Provide admin support including filing, data entry, printing, and mailing letters.
• Set up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events.
• Guide customers on digital apps and online services.
• Assist customers with online application forms using the portal.

Skills

Customer service

Education

GCE O-Level

Tools

Microsoft Office

Job description

PERSOL Outsourcing is partnering our Client, a leading statutory body and they are looking for dynamic talents to be a part of the team!

Contract Period / Working hours / Location:

• Contract term till end Sep 2027

• Monday to Friday - 8:15am to 6:30pm (with 1hr break)

• Boon Lay

• Performance Bonus entitled upon completion of contract

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance

• Greet and register walk-in customers using the case management system; manage the queue when necessary

• Respond to customer enquiries professionally and efficiently

• Manually track walk-in customer numbers in the event of queue system downtime

• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

• Handle telephone and inbound email enquiries in a timely and courteous manner

• Provide administrative support, including document filing, data entry, printing, and mailing of letters

• Assist with setting up videoconferencing and other communication equipment for scheduled appointments

• Provide logistical support for ad-hoc events when needed

• Engage with customers to teach/guide on digital apps and online services

• Assisting customers with online application forms using the portal

• Perform prompt follow-ups and administrative duties

• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE 'O' Level with prior experience in customer service support is an advantage

• Good interpersonal and communication skills

• Able to handle customer enquiries tactfully

• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

• Able to work independently and as part of a team