Freight Forwarding Customer Success Specialist

EMO TRANS LOGISTICS SINGAPORE PTE LTD; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Annual leave entitlements

Training and development

Career progression opportunities

Supportive work environment

Exposure to international freight

Job summary

EMO TRANS LOGISTICS SINGAPORE PTE LTD is seeking a Customer Service Executive in the Changi East Region, Singapore, to link clients with operations and ensure seamless service delivery. The role emphasizes accurate documentation, order processing, and proactive communication to support international freight movements.

The ideal candidate has 1–2 years in customer service, strong communication skills, proficiency with CRM and MS Office, and a customer-first mindset.

Qualifications

• 1–2 years of experience in customer service, preferably in freight/logistics.
• Strong written and verbal English communication.
• Excellent organizational and time-management abilities.
• Proficiency with CRM systems and Microsoft Office applications.
• Knowledge of freight forwarding and international shipping regulations is desirable.
• Customer-first mindset and problem-solving skills.
• Ability to work independently and in a fast-paced team.
• Attention to detail in data entry and document prep.
• Fluency in English; Mandarin/Malay/Tamil language ability is an advantage.
• Willingness to learn new systems/procedures.

Responsibilities

• Handle customer inquiries and provide information on services, rates and schedules.
• Process and manage customer orders with complete documentation.
• Track shipments and provide status updates to customers.
• Manage customer accounts and record transactions and communications.
• Resolve complaints professionally; escalate complex issues as needed.
• Coordinate with operations, warehouse and logistics teams.
• Prepare quotations and proposals for potential clients.
• Maintain relationships with existing customers and upsell services.
• Perform data entry and update customer information in the system.
• Assist in preparing shipment documents (bills of lading, invoices, customs declarations).

Skills

CRM proficiency

MS Office

Communication skills

Time management

Tools

CRM systems

Job description

EMO TRANS LOGISTICS SINGAPORE PTE LTD is seeking a Customer Service Executive in the Changi East Region, Singapore, to link clients with operations and ensure seamless service delivery. The role emphasizes accurate documentation, order processing, and proactive communication to support international freight movements.

The ideal candidate has 1–2 years in customer service, strong communication skills, proficiency with CRM and MS Office, and a customer-first mindset.