Customer Service Executive

Private Advertiser; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Private Advertiser in Singapore seeks a logistics and sales support professional to act as a primary contact for customers, respond to inquiries, provide quotes, and assist with freight-related issues.

You will support sales coordination, manage documentation and compliance, negotiate rates, process orders, and maintain CRM data while researching market opportunities to grow the business.

Qualifications

• Diploma qualification
• Fluent in English and Mandarin
• 2 years logistics experience
• Singaporean/PR advantageous

Responsibilities

• Respond to customer inquiries and provide quotes for freight services.
• Coordinate sales activities, schedule appointments, prepare materials, and follow up with leads.
• Ensure all shipment documentation, including customs documents, is complete and accurate.
• Assist in negotiating rates with carriers to secure best pricing.
• Enter orders, coordinate with carriers for pickup/delivery, and track shipments.
• Maintain customer records in a CRM system and keep information up to date.
• Assist in market research to identify potential customers and trends.
• Liaise with carriers and customers to resolve delays, damages, or documentation issues.
• Develop a deep understanding of freight forwarding services and industry regulations.
• Create or update sales support materials such as presentations and case studies.

Skills

Customer communication

Sales coordination

Documentation compliance

Rate negotiation

Order processing

CRM management

Market research

Problem resolution

Product knowledge

Sales collateral

Education

Diploma qualification

Tools

CRM software

Job description

Job description

• Customer Communication: Act as a point of contact for customers, responding to inquiries, providing quotes, and assisting with any issues or concerns they may have regarding freight services.

• Sales Coordination: Assist in coordinating sales activities, including scheduling appointments, preparing sales materials, and following up with leads.

• Documentation and Compliance: Ensure that all necessary documentation for freight shipments is complete and accurate, including customs documentation for international shipments. This may involve coordinating with other departments or external partners to gather required information.

• Rate Negotiation: Support the sales team in negotiating rates with carriers and other service providers to secure the best pricing for customers while maintaining profitability for the company.

• Order Processing: Assist in processing freight orders, including entering orders into the system, coordinating with carriers for pickup and delivery, and tracking shipments to ensure they reach their destination on time.

• Customer Relationship Management (CRM): Maintain customer records and interactions in a CRM system, ensuring that all relevant information is accurately recorded and up-to-date.

• Market Research: Assist in conducting market research to identify potential customers and market trends, providing valuable insights to the sales team.

• Problem Resolution: Help resolve any issues that arise during the shipping process, such as delays, damages, or documentation errors, by liaising with carriers, customers, and other stakeholders.

• Product Knowledge: Develop a deep understanding of the freight forwarding services offered by the company, including knowledge of different modes of transportation, shipping regulations, and industry best practices.

• Sales Support Materials: Create or update sales support materials such as presentations, case studies, and marketing collateral to assist the sales team in their efforts to acquire new customers and retain existing one

Pre-requisite

• Able to understand and communicate well in both English & Mandarin. (to handle queries and concerns from English and Mandarin and speaking counterparts in regards with the documents related matter as well to support the team in China)

• Preferable at least 2 years experience in Logistics industry which have basic knowledge of how the industry function.

• Diploma qualification.

• Singaporean & Singapore Permanent Resident will have advantage in pre-selection.