Customer Service Executive

EMO TRANS LOGISTICS SINGAPORE PTE LTD; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Annual leave entitlements

Training and development

Career progression opportunities

Supportive work environment

Exposure to international freight

Job summary

EMO TRANS LOGISTICS SINGAPORE PTE LTD is seeking a Customer Service Executive in the Changi East Region, Singapore, to link clients with operations and ensure seamless service delivery. The role emphasizes accurate documentation, order processing, and proactive communication to support international freight movements.

The ideal candidate has 1–2 years in customer service, strong communication skills, proficiency with CRM and MS Office, and a customer-first mindset.

Qualifications

• 1–2 years of experience in customer service, preferably in freight/logistics.
• Strong written and verbal English communication.
• Excellent organizational and time-management abilities.
• Proficiency with CRM systems and Microsoft Office applications.
• Knowledge of freight forwarding and international shipping regulations is desirable.
• Customer-first mindset and problem-solving skills.
• Ability to work independently and in a fast-paced team.
• Attention to detail in data entry and document prep.
• Fluency in English; Mandarin/Malay/Tamil language ability is an advantage.
• Willingness to learn new systems/procedures.

Responsibilities

• Handle customer inquiries and provide information on services, rates and schedules.
• Process and manage customer orders with complete documentation.
• Track shipments and provide status updates to customers.
• Manage customer accounts and record transactions and communications.
• Resolve complaints professionally; escalate complex issues as needed.
• Coordinate with operations, warehouse and logistics teams.
• Prepare quotations and proposals for potential clients.
• Maintain relationships with existing customers and upsell services.
• Perform data entry and update customer information in the system.
• Assist in preparing shipment documents (bills of lading, invoices, customs declarations).

Skills

CRM proficiency

MS Office

Communication skills

Time management

Tools

CRM systems

Job description

About the role

EMO TRANS LOGISTICS SINGAPORE PTE LTD is seeking a Customer Service Executive to join our dynamic team in the Changi East Region. This is a full-time position based in Singapore, where you will play a crucial role in maintaining our reputation for excellence in freight and cargo forwarding services. As a Customer Service Executive, you will be the vital link between our clients and operations team, ensuring seamless communication and exceptional service delivery. This role is fundamental to our business success, as customer satisfaction directly impacts our growth and market position within the freight forwarding industry.

Key responsibilities

• Handle customer enquiries and provide prompt, accurate information regarding freight forwarding services, rates and delivery schedules

• Process and manage customer orders, ensuring all documentation is complete and accurate before submission to operations

• Track shipments and provide regular updates to customers regarding the status of their cargo

• Manage customer accounts and maintain detailed records of transactions, communications and service history

• Resolve customer complaints and concerns in a professional and timely manner, escalating complex issues when necessary

• Coordinate with internal departments including operations, warehouse and logistics teams to ensure smooth handling of shipments

• Prepare quotations and proposals for potential clients based on their freight requirements

• Maintain relationships with existing customers and identify opportunities for upselling additional services

• Perform data entry tasks accurately and ensure all customer information is updated in the system

• Assist in the preparation of shipment documentation such as bills of lading, commercial invoices and customs declarations

What we're looking for

• Minimum 1-2 years of experience in customer service, preferably within the freight forwarding or logistics industry

• Strong communication skills, both written and verbal, with the ability to explain complex logistics concepts clearly to clients

• Excellent organisational and time management abilities with the capacity to handle multiple enquiries simultaneously

• Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications

• Knowledge of freight forwarding procedures, documentation requirements and international shipping regulations is highly desirable

• Strong problem-solving skills with a customer-first mindset and commitment to service excellence

• Ability to work independently and as part of a team in a fast-paced environment

• Attention to detail and accuracy in data entry and document preparation

• Fluency in English; additional language proficiency (Mandarin, Malay or Tamil) is advantageousto effectively communicate with Mandarin/Malay/Tamil-speaking clients.

• Flexibility to adapt to changing priorities and willingness to learn new systems and procedures

About us

EMO TRANS LOGISTICS SINGAPORE PTE LTD is a leading freight and cargo forwarding company dedicated to providing reliable, efficient and customer-focused logistics solutions. With our strategic location in Changi East, we serve as a gateway for international freight movements, supporting businesses across diverse industries. We pride ourselves on our commitment to excellence, operational efficiency and building long-term partnerships with our clients. Our team is driven by innovation and a passion for delivering exceptional service in the dynamic world of logistics.

What we offer

• Competitive salary package commensurate with experience and qualifications

• Opportunities for professional development and training in freight forwarding and customer service

• A supportive and collaborative work environment where your contributions are valued

• Career progression opportunities within a growing logistics company

• Employee benefits including health insurance and annual leave entitlements

• Exposure to international freight operations and diverse client base