Freight Forwarding Customer Service Specialist

CARGOHUB GROUPAGE SERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Competitive remuneration

Professional growth

Collaborative environment

Job summary

Cargohub Groupage Services Pte Ltd in Singapore is seeking a Customer Service Officer (Freight Forwarding) to be the primary contact for clients, coordinate shipments, and ensure seamless operations in a fast-paced logistics environment.

The role emphasizes strong communication, meticulous documentation, and collaboration with internal teams to maintain service quality and customer satisfaction across routes and regulatory requirements.

Qualifications

• Experience in customer service within freight forwarding or logistics.
• Knowledge of freight forwarding procedures and international shipping practices.
• Strong communication with customers and internal teams.
• Proficiency in CRM systems and documentation handling.
• Detail-oriented with ability to manage multiple shipments.

Responsibilities

• Handle customer inquiries and provide route information.
• Process freight documentation with accuracy.
• Coordinate with partners to ensure timely cargo movement.
• Track shipments and provide status updates.
• Resolve issues and escalate when needed.
• Verify invoices and support billing.
• Process DG applications and regulatory requirements.
• Maintain records in company systems.

Skills

Customer service

Freight forwarding

CRM software

Documentation accuracy

Communication skills

Time management

Problem solving

Tools

CRM systems

Logistics software

Job description

Cargohub Groupage Services Pte Ltd in Singapore is seeking a Customer Service Officer (Freight Forwarding) to be the primary contact for clients, coordinate shipments, and ensure seamless operations in a fast-paced logistics environment.

The role emphasizes strong communication, meticulous documentation, and collaboration with internal teams to maintain service quality and customer satisfaction across routes and regulatory requirements.