Freight Forwarding Customer Care Specialist

Cargohub Groupage Pte Ltd; Singapore; On-site; SGD 29,000 - 50,000; Full time

Benefits offered by this job

Competitive remuneration

Collaborative environment

Job summary

Cargohub Groupage Services Pte Ltd is seeking a Customer Service Officer (Freight Forwarding) to join our Central Region team. You will be the primary contact for clients, handling inquiries, coordinating shipments, and ensuring accurate documentation across freight operations.

In this role you will work closely with operations, billing, and management to support timely deliveries, resolve issues, and maintain high service levels in a dynamic logistics environment.

Qualifications

• Proven experience in customer service in freight forwarding, logistics, or shipping.
• Strong knowledge of freight forwarding procedures and international shipping practices.
• Excellent communication skills with customers, suppliers and internal stakeholders.
• Proficiency in using CRM systems and logistics management software.
• Exceptional organizational and time management skills with multi-shipment handling.
• Attention to detail for documentation and data entry.
• Problem-solving abilities and proactive approach to customer needs.
• Familiarity with customs procedures, import/export regulations and cargo classification.

Responsibilities

• Manage customer inquiries and provide accurate information on services, routes, and cargo handling.
• Process freight documentation including bills of lading, invoices, customs declarations and manifests.
• Coordinate with shipping partners, brokers and logistics providers for timely shipments.
• Track shipments and provide customers with status updates and ETAs.
• Resolve customer issues professionally and escalate complex matters when needed.
• Maintain accurate records of customer interactions and shipment data in systems.
• Prepare quotations and freight forwarding proposals based on route, weight and cargo specs.
• Support coordination of pick-up and delivery with partners and clients.
• Ensure compliance with freight forwarding regulations and company policies.
• Collaborate with operations, billing and management to meet business goals.
• Verify overseas agents’ invoices and manage customer billing in a timely manner.
• Process Dangerous Goods (DG) applications per regulatory requirements.
• Perform accurate data entry and support ad-hoc operational tasks.

Job description

Cargohub Groupage Services Pte Ltd is seeking a Customer Service Officer (Freight Forwarding) to join our Central Region team. You will be the primary contact for clients, handling inquiries, coordinating shipments, and ensuring accurate documentation across freight operations.

In this role you will work closely with operations, billing, and management to support timely deliveries, resolve issues, and maintain high service levels in a dynamic logistics environment.