Customer Service Officer (Freight Forwarding)

CARGOHUB GROUPAGE SERVICES PTE. LTD.; Singapore; On-site; SGD 29,000 - 50,000; Full time

Benefits offered by this job

Competitive remuneration

Collaborative environment

Job summary

Cargohub Groupage Services Pte Ltd is seeking a Customer Service Officer (Freight Forwarding) to join our Central Region team. You will be the primary contact for clients, handling inquiries, coordinating shipments, and ensuring accurate documentation across freight operations.

In this role you will work closely with operations, billing, and management to support timely deliveries, resolve issues, and maintain high service levels in a dynamic logistics environment.

Qualifications

• Proven experience in customer service in freight forwarding, logistics, or shipping.
• Strong knowledge of freight forwarding procedures and international shipping practices.
• Excellent communication skills with customers, suppliers and internal stakeholders.
• Proficiency in using CRM systems and logistics management software.
• Exceptional organizational and time management skills with multi-shipment handling.
• Attention to detail for documentation and data entry.
• Problem-solving abilities and proactive approach to customer needs.
• Familiarity with customs procedures, import/export regulations and cargo classification.

Responsibilities

• Manage customer inquiries and provide accurate information on services, routes, and cargo handling.
• Process freight documentation including bills of lading, invoices, customs declarations and manifests.
• Coordinate with shipping partners, brokers and logistics providers for timely shipments.
• Track shipments and provide customers with status updates and ETAs.
• Resolve customer issues professionally and escalate complex matters when needed.
• Maintain accurate records of customer interactions and shipment data in systems.
• Prepare quotations and freight forwarding proposals based on route, weight and cargo specs.
• Support coordination of pick-up and delivery with partners and clients.
• Ensure compliance with freight forwarding regulations and company policies.
• Collaborate with operations, billing and management to meet business goals.
• Verify overseas agents’ invoices and manage customer billing in a timely manner.
• Process Dangerous Goods (DG) applications per regulatory requirements.
• Perform accurate data entry and support ad-hoc operational tasks.

Job description

About the role

Cargohub Groupage Services Pte Ltd is seeking a Customer Service Officer (Freight Forwarding) to join our team in the Central Region on a full-time basis. This is a customer-facing position that plays a vital role in maintaining strong relationships with our clients and ensuring seamless freight forwarding operations. You will be the primary point of contact for customers, handling inquiries, coordinating shipments, and providing exceptional service that underpins our reputation in the freight and cargo forwarding industry. This role offers the opportunity to work within a dynamic logistics environment where your communication and organizational skills will directly impact customer satisfaction and operational efficiency.

Key responsibilities

• Managing customer inquiries and providing accurate information regarding freight forwarding services, shipping routes, and cargo handling procedures

• Processing freight documentation including bills of lading, invoices, customs declarations, and shipping manifests with accuracy and attention to detail

• Coordinating with shipping partners, customs brokers, and logistics providers to ensure timely and compliant cargo movement

• Tracking and monitoring shipments throughout transit, providing customers with regular updates on cargo status and estimated delivery times

• Resolving customer issues and complaints professionally and efficiently, escalating complex matters to management when necessary

• Maintaining accurate records of customer interactions, shipment details, and transaction data in company systems

• Preparing quotations and freight forwarding proposals for potential customers based on route, weight, and cargo specifications

• Supporting the coordination of pick-up and delivery arrangements with logistics partners and clients

• Ensuring compliance with relevant freight forwarding regulations, international shipping standards, and company policies

• Collaborating with internal teams including operations, billing, and management to support overall business objectives

• Verify overseas agents’ and contractors’ invoices and manage customer billing in a timely manner

• Process Dangerous Goods (DG) applications in accordance with regulatory requirements

• Perform accurate data entry and support ad-hoc operational assignments to maintain operational records and assist team functions

What we're looking for

• Proven experience in customer service, preferably within the freight forwarding, logistics, or shipping industry

• Strong knowledge of freight forwarding procedures, documentation requirements, and international shipping practices

• Excellent communication skills with the ability to interact professionally with customers, suppliers, and internal stakeholders

• Proficiency in using customer relationship management (CRM) systems and logistics management software

• Exceptional organizational and time management skills with the ability to handle multiple shipments and customer requests simultaneously

• Attention to detail and accuracy when processing documentation and data entry

• Problem-solving abilities and a proactive approach to addressing customer needs and operational challenges

• Familiarity with customs procedures, import/export regulations, and cargo classification is highly desirable

• Flexibility and adaptability in a fast-paced, changing logistics environment

• Relevant qualifications in logistics, freight forwarding, or supply chain management are preferred but not essential with sufficient industry experience

What we offer

Cargohub Groupage Services Pte Ltd is committed to supporting the career development and wellbeing of our employees. We offer competitive remuneration packages, opportunities for professional growth within the logistics and freight forwarding sector, and a collaborative working environment. We value the contributions of all team members, and we believe in fostering a positive workplace culture where your skills are recognized.

About us

Cargohub Groupage Services Pte Ltd is a dedicated freight forwarding and cargo services provider operating in the freight and cargo forwarding sector. We specialize in connecting businesses with reliable logistics solutions, managing shipments across multiple routes and destinations. Our mission is to deliver efficient, cost-effective, and customer-centric freight forwarding services that enable our clients to grow their businesses. With a focus on operational excellence and customer satisfaction, we have built a reputation as a trusted partner in the logistics industry. Our team is committed to providing professional service, maintaining transparency in all transactions, and adapting to the evolving needs of the freight and shipping market.