Freight Forwarding Customer Success Specialist

CARGOHUB GROUPAGE SERVICES PTE. LTD.; Singapore; On-site; SGD 31,000 - 51,000; Full time

Job summary

Cargohub Groupage Services Pte Ltd is seeking a Customer Service Officer (Freight Forwarding) in the Central Region for a full-time role. You will be the primary contact for clients, handling inquiries, coordinating shipments, and delivering exceptional service to support seamless freight forwarding operations.

In this fast-paced logistics environment, you will leverage CRM systems and logistics software to manage documentation, communicate with partners, and provide timely status updates,

Qualifications

• Experience in customer service, preferably in freight forwarding/logistics
• Strong knowledge of freight forwarding procedures and docs
• Excellent communication with customers and stakeholders
• Proficiency in CRM systems and logistics software
• Good organizational and multitasking skills
• Familiarity with customs procedures and regulations (desirable)

Responsibilities

• Handle customer inquiries and provide information on freight forwarding services
• Process freight documentation (bills of lading, invoices, customs declarations) accurately
• Coordinate with shipping partners and vendors to ensure timely movement of cargo
• Track shipments and provide customers with updates and ETAs
• Resolve issues professionally and escalate complex matters when needed
• Maintain accurate records in company systems and prepare quotes
• Support pick-up/delivery coordination and ensure regulatory compliance

Skills

Customer service

Logistics coordination

CRM systems

Communication

Education

Logistics/Supply Chain qualification

Tools

CRM systems

Logistics software

Job description

Cargohub Groupage Services Pte Ltd is seeking a Customer Service Officer (Freight Forwarding) in the Central Region for a full-time role. You will be the primary contact for clients, handling inquiries, coordinating shipments, and delivering exceptional service to support seamless freight forwarding operations.

In this fast-paced logistics environment, you will leverage CRM systems and logistics software to manage documentation, communicate with partners, and provide timely status updates,