Senior Freight Forwarding Customer Success Manager

Private Advertiser; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Career development

Flexible work arrangements

Global logistics exposure

Equal opportunity employer

Job summary

Accredited Cargo Line Pte. Ltd. in Singapore is seeking a Senior Customer Service Executive to join our Kallang Central Region office on a full-time basis.

You will deliver outstanding support and uphold service standards across our freight and cargo forwarding operations, acting as the cornerstone of client relationships. The role requires handling high-volume inquiries, coordinating shipment documentation, and liaising with carriers and authorities to ensure timely delivery.

Qualifications

• Minimum 5 years of customer service experience in freight forwarding or logistics.
• Proven ability to handle high-volume inquiries and resolve complex issues.
• Strong knowledge of freight forwarding documentation, customs procedures, and international shipping.
• Excellent written and verbal communication, with internal and external stakeholders.
• Proficiency with logistics management systems, shipping software, and MS Office.
• Organised and able to prioritise multiple tasks under pressure.
• Familiarity with Singapore port operations and customs clearance is advantageous.
• Certifications in freight forwarding or logistics are preferred but not required.

Responsibilities

• Maintain relationships with existing clients and coordinate their freight forwarding needs.
• Process and coordinate shipment documentation (bills of lading, declarations).
• Liaise with carriers, ports, customs authorities to ensure smooth cargo movement.
• Respond to customer inquiries, investigate issues, and implement solutions.
• Track shipments and provide clients with status updates.
• Prepare quotations and cost estimates for services.
• Support the sales team in acquiring new clients through service excellence.
• Maintain detailed records of transactions and communications.
• Mentor junior staff and uphold company service standards.
• Identify process improvements to enhance efficiency and customer experience.

Skills

Customer service

Freight forwarding knowledge

Communication

Documentation handling

MS Office

Tools

Logistics software

Job description

Accredited Cargo Line Pte. Ltd. in Singapore is seeking a Senior Customer Service Executive to join our Kallang Central Region office on a full-time basis.

You will deliver outstanding support and uphold service standards across our freight and cargo forwarding operations, acting as the cornerstone of client relationships. The role requires handling high-volume inquiries, coordinating shipment documentation, and liaising with carriers and authorities to ensure timely delivery.