Freight Forwarding Customer Service Lead

NRS LOGISTICS SINGAPORE PTE LTD

Singapore

On-site

SGD 42,000 - 62,000

Full time

2 days ago

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Job summary

NRS LOGISTICS SINGAPORE PTE LTD is seeking a Customer Service Assistant Manager to serve as the focal point for client inquiries and to oversee supply chain operations. The role involves maintaining strong relationships with internal and external customers, responding to enquiries in a timely manner, and performing costing for invoice preparations.

You will work across departments to address client needs, assist in pricing & quotations, and contribute to continuous improvement programs to ensure

Qualifications

Minimum tertiary education in Logistics or a Chemistry background.
2+ years in logistics or transportation field.
Knowledge in Sea & Air freight shipping.
Experience in custom permit declaration.
Experience in Tank operations or leasing will be preferable.

Responsibilities

Handle client inquiries, concerns and complaints professionally.
Monitor shipments with contractors and vendors; update stakeholders.
Data entry; open/close files and costing for invoicing.
Collaborate with all departments to address client needs and provide updates to management.
Assist in Pricing & Quotations preparation.
Support continuous improvement programs to ensure high customer service levels.
Upsell company products and identify new business opportunities via client referrals.