Freight Customer Service & Operations Specialist

UPS Supply Chain Solutions, Inc.; Singapore; On-site; SGD 42,000 - 58,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Singapore is seeking a dedicated Customer Service professional to support freight operations and drive excellent service levels.

You will respond to inquiries, manage customer expectations, and collaborate with internal teams to improve processes. The role requires 2+ years in air/sea freight operations, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Possess at least GCE ‘N’/‘O’ Levels or a Diploma in any discipline.
• Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management.
• Excellent command of written and spoken English, with strong communication and interpersonal skills.
• Self-motivated, proactive, and able to take ownership of tasks and responsibilities.
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment.
• Demonstrated ability to multitask, prioritize competing demands, and meet deadlines.
• Prior supervisory or people management experience will be an added advantage.

Responsibilities

• Keep the pulse of customer satisfaction
• Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers
• Work with internal/external customers to create an exceptional customer service experience
• Manage account/customer expectations
• Work with internal and external customers for Corrective and Preventative Actions
• Help craft and create KPI customer specific reporting and scorecards
• Build and maintain rapport with customers to fulfill their requirements
• Process Stock In/Out in SAP
• Work with LFS internal customers on process improvements
• Help craft account SOPs and Work Instructions
• Assist in distribution and operations as needed
• CAPA Reporting
• KPI management
• Assist with Quotation, RFQ and RFI
• Sales support
• Undertake other duties as requested

Skills

Customer service

Stakeholder management

Communication skills

Problem solving

Multitasking

Education

GCE ‘N’/‘O’ Levels or a Diploma

Tools

Excel

Word

Outlook

Job description

UPS Supply Chain Solutions, Inc. in Singapore is seeking a dedicated Customer Service professional to support freight operations and drive excellent service levels.

You will respond to inquiries, manage customer expectations, and collaborate with internal teams to improve processes. The role requires 2+ years in air/sea freight operations, strong English communication, and the ability to multitask in a fast-paced environment.