Global Freight & Customer Solutions Coordinator

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking an experienced Customer Service Executive to join our growing freight forwarding and logistics team in Singapore.

The role requires hands-on experience with import/export shipments, freight coordination and customer service in a fast-paced environment. You will handle inquiries, prepare quotations, coordinate shipments, and maintain accurate documentation while liaising with customers and overseas agents.

Qualifications

• Minimum 2 years of relevant experience within freight forwarding, logistics or a related industry.
• Good understanding of import and export processes.
• Experience handling air and/or sea freight shipments; exposure to both advantageous.
• Familiar with Incoterms and their application to international shipments.
• Strong customer-service and communication skills.
• Able to coordinate effectively with customers, overseas agents and internal stakeholders.
• Independent, organised and able to work in a fast-paced environment.
• Positive attitude and a strong team player.
• Will ing to work overtime when operationally required.

Responsibilities

• Handle customer enquiries relating to quotations, shipments and operational matters promptly and professionally.
• Prepare quotations and coordinate activation of import, export and cross-trade shipments.
• Coordinate shipment arrangements with customers, overseas agents and internal operations teams.
• Prepare and manage documentation for import and export shipments.
• Monitor shipment progress and provide customers with timely updates on shipment status.
• Handle shipment-related issues and coordinate for timely resolution.
• Maintain accurate shipment information, records, reports and system entries.
• Ensure service standards by following established operational procedures and customer requirements.
• Support sales and marketing activities when required.

Job description

REVUP PROSERVICES PTE. LTD. is seeking an experienced Customer Service Executive to join our growing freight forwarding and logistics team in Singapore.

The role requires hands-on experience with import/export shipments, freight coordination and customer service in a fast-paced environment. You will handle inquiries, prepare quotations, coordinate shipments, and maintain accurate documentation while liaising with customers and overseas agents.