Customer Experience & Logistics Coordinator

United Parcel Service Sweden Aktiebolag; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

UPS in Singapore is seeking a Customer Service and Operations professional to join our team. You will handle customer inquiries, support logistics processes, and contribute to KPI reporting in a fast-paced environment.

The role requires at least a Diploma or equivalent, 2 years in air/sea freight operations, strong English, and proficiency in Microsoft Office. Superior communication and multitasking skills will help you succeed.

Qualifications

• Possess at least GCE 'N'/'O' Levels or a Diploma in any discipline.
• Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management.
• Excellent command of written and spoken English, with strong communication and interpersonal skills.
• Self-motivated, proactive, and able to take ownership of tasks and responsibilities.
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment.
• Demonstrated ability to multitask, prioritize competing demands, and meet deadlines.

Responsibilities

• Keep the pulse of customer satisfaction.
• Respond to customer's inquiries in a timely manner. Take the lead as a first PIC for customers.
• Work with internal/external customers to create an exceptional customer service experience.
• Manage account/customer expectations.
• Work with internal and external customers for Corrective and Preventative Actions.
• Help craft and create KPI customer specific reporting and scorecards.
• Build and maintain rapport with customers to fulfill their requirements.

Skills

Customer service

Communication

Interpersonal skills

Self-motivation

Problem solving

Multitasking

Deadline oriented

Education

GCE N/O Levels or Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

UPS in Singapore is seeking a Customer Service and Operations professional to join our team. You will handle customer inquiries, support logistics processes, and contribute to KPI reporting in a fast-paced environment.

The role requires at least a Diploma or equivalent, 2 years in air/sea freight operations, strong English, and proficiency in Microsoft Office. Superior communication and multitasking skills will help you succeed.