Freelance Luxury CX Trainer – On-site & Online

CXG; Singapore; Presencial; SGD 55.000 - 83.000; A tiempo parcial

Descripción de la vacante

CXG in Singapore is seeking a Freelance CX Trainer to join a fast-paced, luxury retail-focused environment. You will design and deliver in-person or online training for client teams, focusing on customer experience mindset, service excellence and CRM practices.

The role requires at least 5+ years in CX/training, a strong luxury retail background, and fluent Mandarin and English. This freelance position supports on-site sessions in Singapore and may include coaching on the floor.

Formación

• 5+ years’ experience in service excellence, CX and training.
• Experience in classroom trainings, workshops, and on-field coaching of CX topics.
• Strong luxury retail background; skincare/perfume/makeup preferred.
• Proficient in Mandarin and English communication.
• Able to develop training materials and activities.
• Experience in interactive learning activities.

Responsabilidades

• Understand clients’ learning needs to deliver impactful training to their teams.
• Liaise with Project Manager to determine training needs, objectives and schedule sessions.
• Assist in designing effective training programs and contents.
• Deliver training sessions in class and/or online (Retail programs, workshops, coaching).
• Create vivid and dynamic environments to influence mindset change and equip participants with relevant skills.
• Inspire participants through methods such as discussions, demonstrations, games and storytelling.
• Able to coach on floor or online.

Conocimientos

Luxury retail

Training & CX

Mandarin & English

Facilitation

CRM & clienteling

Descripción del empleo

CXG in Singapore is seeking a Freelance CX Trainer to join a fast-paced, luxury retail-focused environment. You will design and deliver in-person or online training for client teams, focusing on customer experience mindset, service excellence and CRM practices.

The role requires at least 5+ years in CX/training, a strong luxury retail background, and fluent Mandarin and English. This freelance position supports on-site sessions in Singapore and may include coaching on the floor.