CX Trainer - Freelance (Singapore)

CXG; Singapore; On-site; SGD 55,000 - 83,000; Part time

Job summary

CXG in Singapore is seeking a Freelance CX Trainer to join a fast-paced, luxury retail-focused environment. You will design and deliver in-person or online training for client teams, focusing on customer experience mindset, service excellence and CRM practices.

The role requires at least 5+ years in CX/training, a strong luxury retail background, and fluent Mandarin and English. This freelance position supports on-site sessions in Singapore and may include coaching on the floor.

Qualifications

• 5+ years’ experience in service excellence, CX and training.
• Experience in classroom trainings, workshops, and on-field coaching of CX topics.
• Strong luxury retail background; skincare/perfume/makeup preferred.
• Proficient in Mandarin and English communication.
• Able to develop training materials and activities.
• Experience in interactive learning activities.

Responsibilities

• Understand clients’ learning needs to deliver impactful training to their teams.
• Liaise with Project Manager to determine training needs, objectives and schedule sessions.
• Assist in designing effective training programs and contents.
• Deliver training sessions in class and/or online (Retail programs, workshops, coaching).
• Create vivid and dynamic environments to influence mindset change and equip participants with relevant skills.
• Inspire participants through methods such as discussions, demonstrations, games and storytelling.
• Able to coach on floor or online.

Skills

Luxury retail

Training & CX

Mandarin & English

Facilitation

CRM & clienteling

Job description

We are growing! we are currently looking to hire a Freelance CX Trainer in Singapore!

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

• You will join a dynamic and fast paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include:
• Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
• Liaising with the Project Manager and team to determine training needs, objectives and schedule training sessions
• Supporting in designing effective training programsand contents
• Delivering training sessions in class and/or online (Retail programs, workshops, Coaching…) and creating vivid and dynamic environment to impact mindset change and equipping the participants with relevant skills and knowledge
• Inspiring participants through different methodologies (discussion, demonstration, game and story)
• Able to coach (on floor or online)

Requirements

What you will bring along:

• Strong luxury retail background and insight ( Skincare, Perfume & Makeup, Luxury Retail is preferred)
• Minimum 5+ years’ experience in related to service excellence, CX and training field
• Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
• Experienced in conducting learning activities with different interactive methods
• Excellent communication skills with proficient language skills in Mandarin & English.
• Able to develop training material and activities is a plus