Customer Experience Team Lead – Luxury Brand | Flexible Work

TDCX, Inc.; Singapore; On-site; SGD 58,000 - 78,000; Full time

Job summary

TDCX, Inc. is seeking a Customer Service Team Lead to drive excellence across luxury brands, restaurants, and travel sectors from Singapore. You will lead support operations, coach agents, and ensure top-tier customer experiences in a dynamic, brand-focused environment.

The role requires strong communication, time management, and the ability to handle multiple systems. Fresh graduates are welcome, with mentoring and development opportunities available to propel your career.

Qualifications

• Diploma or higher in any field; degree preferred.
• 2 years of customer service or related experience preferred.
• Excellent English communication, both spoken and written.
• Able to handle multiple systems and learn quickly.

Responsibilities

• Provide excellent support via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide feedback to improve tools, resources, and procedures.
• Deliver high customer satisfaction with proper procedures.
• Build sustainable relationships and go the extra mile.
• Perform other duties as assigned within the QMS framework.

Skills

Strong communication

Time management

Multi-tasking

Customer empathy

Education

Diploma or higher

Job description

TDCX, Inc. is seeking a Customer Service Team Lead to drive excellence across luxury brands, restaurants, and travel sectors from Singapore. You will lead support operations, coach agents, and ensure top-tier customer experiences in a dynamic, brand-focused environment.

The role requires strong communication, time management, and the ability to handle multiple systems. Fresh graduates are welcome, with mentoring and development opportunities available to propel your career.