Account Manager (Luxury)

CXG; Singapore; Presencial; SGD 90.000 - 130.000; Jornada completa

Descripción de la vacante

CXG in Singapore is seeking an experienced Account Manager to join our office. You will develop strong relationships with luxury brands, coordinate with global teams, and deliver executive‑level presentations to drive client impact.

This role suits a client‑facing professional with 4+ years in B2B retail, excellent communication and proposal skills, and the ability to lead projects. Fluency in English is required; Mandarin is an advantage.

Formación

• Bachelor’s or Master’s degree in Administration, Business, Management or related field.
• 4+ years of B2B client-facing experience in retail preferred.
• Excellent communication, presentation and proposal writing skills.
• Fluency in English; Mandarin a plus.

Responsabilidades

• Build and nurture client relationships with luxury brands.
• Provide white-glove service and add value to client portfolios.
• Collaborate with international teams to design solutions and advise clients.
• Manage accounts including stakeholders, budgets, and deliverables quality.
• Lead project management from proposal to delivery.
• Deliver insightful face-to-face presentations to C-level executives.

Conocimientos

Client-facing

Presentation skills

Analytical aptitude

Leadership

Team player

Time management

Fluent English

Mandarin advantageous

Educación

Bachelor’s or Master’s degree in Administration, Business, Management or related field

Descripción del empleo

We are growing! We are currently looking to hire an experienced Account Manager for our office in Singapore where you will be based.

Who we are:

Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:

• Collaborating with luxury and premium brands to help them transform and drive business impact through customer experience.
• Maintaining and nurturing your client portfolio by offering white glove service and added value.
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
• Project Management- proposal, execution and delivery of projects.
• Delivering insightful and engaging face-to-face presentations to C-level executives.

What you will bring along

This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experiencein a client-facing role. You should also have the below:

• Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
• 4 + years of work experience preferably in retail and / or in a client-facing role (B2B).
• Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
• Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
• Leadership skills (externally – ability to lead a meeting and internally – ability to take lead on a project).
• Excellent team player with a great sense of collaboration.
• Consulting skills- ability to challenge a client brief and to ask meaningful questions.
• Excellent interpersonal skills.
• Time management- ability to manage time and resources effectively in a deadline-driven environment.
• Fluency in English (verbal and written). Fluency in Mandarin will be considered an advantage.