Account Manager (Luxury Consultant)

CXG; Singapore; Presencial; SGD 70 000 - 110 000; Tempo integral

Resumo da oferta

CXG is hiring an Account Manager (Luxury Consultant) in Singapore. You will build deep relationships with luxury brands, coordinate with global teams, and deliver executive-level presentations while ensuring exceptional client service.

The role requires 4+ years in retail or client-facing roles, strong communication skills, and a passion for luxury and customer experience. Mandarin is a plus; English fluency is essential. Join a fast-paced, collaborative environment focused on delivering impact.

Qualificações

• Bachelor’s or Master’s degree in Administration, Business, Management or related field.
• 4+ years of work experience preferably in retail or client-facing role (B2B).
• Verbal and written communication skills with experience in presentations and proposals.
• Fluency in English; Mandarin language is considered an advantage.

Responsabilidades

• Develop strong and long-lasting relationships with luxury brands and coordinate with global teams.
• Maintain and nurture client portfolio by offering white glove service and added value.
• Collaborate with international teams to design methodologies, develop new solutions and advise clients.
• Manage the entire account including stakeholders, internal departments, budget, and deliverables quality.
• Lead project proposals, execution and delivery of projects.
• Deliver insightful and engaging face-to-face presentations to C-level executives.

Conhecimentos

Verbal and written communication

Analytical aptitude

Leadership

Team collaboration

Consulting skills

Interpersonal skills

Time management

English fluency

Mandarin advantage

Formação académica

Bachelor’s/Master’s degree in Administration/Business/Management

Descrição da oferta de emprego

We are growing! We are currently looking to hire an experienced Account Manager (Luxury Consultant) for our office in Singapore where you will be based.

Who we are:

Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing:

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:

• Collaborating with luxury and premium brands to help them transform and drive business impact through customer experience.
• Maintaining and nurturing your client portfolio by offering white glove service and added value.
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
• Project Management- proposal, execution and delivery of projects.
• Delivering insightful and engaging face-to-face presentations to C-level executives.

What you will bring along:

This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experience in a client-facing role. You should also have the below:

• Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
• 4 + years of work experience preferably in retail and / or in a client-facing role (B2B).
• Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
• Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
• Leadership skills (externally – ability to lead a meeting and internally – ability to take lead on a project).
• Excellent team player with a great sense of collaboration.
• Consulting skills- ability to challenge a client brief and to ask meaningful questions.
• Excellent interpersonal skills.
• Time management- ability to manage time and resources effectively in a deadline-driven environment.
• Fluency in English (verbal and written). Fluency in Mandarin will be considered an advantage.