Footwear Technician

K SHOE & BAGS SERVICES; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading specialty footwear retailer in Singapore seeks a Repair Sales Assistant to provide exceptional customer service and repair support for footwear and accessories. Responsibilities include welcoming customers, assessing repair needs, liaising with repair teams, handling payments, and maintaining a tidy retail environment. Previous retail experience, strong communication skills, and flexibility for part-time shifts are required. This role offers competitive pay, staff discounts, and opportunities for career growth.

Benefits

Competitive pay

Staff discounts

Career progression opportunities

Qualifications

• Previous experience in a customer service or retail role, ideally within the footwear industry.
• Strong communication and interpersonal skills.
• Attention to detail for accurate assessment of repair needs.
• Basic numerical skills for handling payments.
• Flexibility for part-time shifts, including evenings and weekends.

Responsibilities

• Greeting and welcoming customers to the store.
• Assessing the repair needs of customer items and providing quotes.
• Liaising with the in-house repair team for quality repairs.
• Providing updates to customers on repair status.
• Handling cash and card payments for repairs.
• Maintaining a clean and organised retail space.

Skills

Customer service experience

Communication skills

Attention to detail

Numerical skills

Passion for fashion and footwear

Flexibility for part-time shifts

Job description

About the role

BECOME A COBBLER at K Shoe & Bags Services in Serangoon Central, North‑East Region. You will be in a part‑time role, responsible for providing high‑quality customer service and repair support to our clients, ensuring their footwear and accessories are well‑cared for and looking their best.

What you'll be doing

1. Greeting and welcoming customers to the store
2. Assessing the repair needs of customer items and providing transparent quotes
3. Liaising with the in‑house repair team to ensure timely and quality repairs
4. Providing updates to customers on the status of their repair requests
5. Handling cash and card payments for repair services
6. Maintaining a clean and organised retail space
7. Supporting the wider retail team as needed

What we're looking for

1. Previous experience in a customer service or retail role, ideally within the footwear industry
2. Strong communication and interpersonal skills to provide an excellent customer experience
3. Attention to detail and the ability to accurately assess repair needs
4. Basic numerical skills for handling payments
5. A passion for fashion and footwear
6. Flexibility to work part‑time shifts, including evenings and weekends

What we offer

At K SHOE & BAGS SERVICES, we pride ourselves on providing a positive and supportive work environment for all our employees. As a Repair Sales Assistant, you will have the opportunity to develop your customer service and retail skills, whilst being part of a dynamic team dedicated to delivering exceptional experiences for our clients. We offer competitive pay, staff discounts, and opportunities for career progression.

About us

K SHOE & BAGS SERVICES is a leading specialty footwear retailer, known for our high‑quality products and personalised customer service. With over 20 years of experience in the industry, we are committed to providing our customers with the best possible shopping experience. Our mission is to help people look and feel their best, one pair of shoes at a time.

Apply now to join our team as a Repair Sales Assistant at K SHOE & BAGS SERVICES in Serangoon NEX Mall!