Food Outlet Operations Lead

wonderful manpower pte. ltd.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Wonderful Manpower Pte. Ltd. in Singapore is seeking an experienced outlet supervisor to oversee day-to-day operations and ensure a smooth workflow.

You will manage maintenance and equipment, enforce SOPs, and lead front-of-house and back-of-house staff to deliver consistent service. With responsibility for rosters, coaching, guest satisfaction, and prompt handling of inquiries, applicants should bring extensive hospitality experience and a professional approach to maintaining high standards of

Qualifications

• Certificate or diploma in hospitality or related field.
• Minimum 10 years of relevant experience in outlet/hospitality operations.

Responsibilities

• Oversee day-to-day outlet activities to ensure a smooth workflow.
• Manage site maintenance and ensure equipment is working properly.
• Enforce company SOPs and policies.
• Hire, schedule, train, and motivate front-of-house and back-of-house team members. Conduct staff performance assessments and provide ongoing coaching.
• Handle staff rosters, performance issues, and team communication.
• Monitor the guest experience and ensure high standards of hospitality.
• Handle customer feedback, inquiries, and complaints promptly and professionally.

Education

Certificate/Diploma

10 years experience

Job description

Wonderful Manpower Pte. Ltd. in Singapore is seeking an experienced outlet supervisor to oversee day-to-day operations and ensure a smooth workflow.

You will manage maintenance and equipment, enforce SOPs, and lead front-of-house and back-of-house staff to deliver consistent service. With responsibility for rosters, coaching, guest satisfaction, and prompt handling of inquiries, applicants should bring extensive hospitality experience and a professional approach to maintaining high standards of