Outlet Operations Lead: Service, Training & Scheduling

JNJ CUISINE LLP; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

JNJ CUISINE LLP in Singapore is seeking a proactive outlet supervisor to manage daily operations, ensuring efficient service and seamless coordination between front-of-house and back-of-house teams.

You will train new staff, continuously develop existing employees, and lead by example to deliver exceptional customer service. The role includes planning workloads, scheduling, and reporting sales and productivity to management.

Responsibilities

• Oversee the daily operations of the outlet for efficient operations.
• Oversee both front and back of house operations
• Assist in training of new employees as well as the continuous training of existing staff
• Provide exceptional customer service and lead staff to do the same
• Respond to customer complaints quickly and resolve them effectively
• Plan and assign daily workloads to team members.
• Plan team members’ work schedules and compile timesheet
• Report on management regarding sales results and productivity

Job description

JNJ CUISINE LLP in Singapore is seeking a proactive outlet supervisor to manage daily operations, ensuring efficient service and seamless coordination between front-of-house and back-of-house teams.

You will train new staff, continuously develop existing employees, and lead by example to deliver exceptional customer service. The role includes planning workloads, scheduling, and reporting sales and productivity to management.