Florim Flagship Store Assistant - Singapore

Florim Ceramiche; Singapore; Vor Ort; SGD 28.000 - 38.000; Vollzeit

Zusammenfassung

Florim S.p.A. SB in Singapore invites a Flagship Store Assistant to manage daily showroom operations, events, and customer engagement. You will work with the sales team to drive traffic, handle inquiries, and support sample shipments while maintaining high Florim standards.

The role requires fluent English and Mandarin, strong organizational skills, and familiarity with SAP HANA and MS Office. A passion for architecture and design is essential.

Qualifikationen

• Fluent in English and Mandarin.
• Passion for architecture and design.
• Organizational and problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Basic knowledge of SAP HANA is a plus.

Aufgaben

• Welcome and engage every guest, delivering the best customer experience.
• Manage showroom walk-ins and assist booked visits.
• Collaborate with business developers to increase showroom traffic.
• Register appointments and follow-ups in CRM (Sales Force).
• Maintain showroom in pristine condition and manage merchandising updates.
• Coordinate showroom maintenance with local suppliers and inventory.
• Assist with samples requests and storage; process local warehouse orders in SAP HANA.
• Help organize events (about 2 per month).
• Handle general inquiries by email/phone; support sales with samples and shipments.

Kenntnisse

Fluent English

Mandarin

Organization skills

Problem-solving

Tools

MS Office

SAP HANA (basic)

Jobbeschreibung

The Singapore Flagship is located in a prestigious residential area, and its concept follows the design style of other institutional locations, interpreting the key values of the Florim Gallery in Fiorano Modenese (MO). It is conceived as a space for events, meetings, training and - above all - the exhibition of Florim's ceramic offerings.

The showroom features an open space structure designed to highlight the expressive potential and performance of large slabs: alongside the ambient settings, there is a technical area dedicated to maxi-surfaces. The spaces, particularly bright thanks to large windows, are designed as a functional workspace with a coworking perspective.

Opening Time

Monday - Friday 10:00 Am - 7:00 Pm

As Flagship store assistant will manage day by day operations in the Singapore Florim Flagship Store. According to the Marketing and Sales Strategy the daily tasks will include showroom operations and events management.

Main activities:

• Welcome and engage every guest providing the best customer experience
• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked
• Work with Business developers to constantly increase the traffic within the Flagship Store
• Use of CRM system (Sales Force) to register the appointments and the relative follow-ups

Showroom Management

• Maintain the showroom and the services offered with the high Florim standards and values.
• Ensure the Showroom is always in perfect condition (clean and tidy).
• Organize, manage, and supervise the showroom's maintenance together with the local suppliers
• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets)
• Keep the space always updated and upgraded with the last merchandising & marketing set-up
• Assisting with the samples' request and their relative storage
• Insert the order of the local warehouse, using SAP HANA system

Event Management

• Help to organize events and related operations (average 2 events per month)

Admin/Desk Office activities

• Manage the general enquiry by email and/or phone calls
• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer, Architect Studios, Design Studios, Contractors, Developers

Requirements:

• Fluent English and in Mandarin
• Passion for architecture and design
• Organization and problem-solving skills
• Proficient in Microsoft office software (Word, Excel, Power Point)
• Basic knowledge of SAP HANA software will be a plus