24/7 Guest Experience Operations Coordinator

HOUSE + PTE LTD; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

HOUSE + PTE LTD in Singapore is seeking a customer-oriented Operation Executive to support daily operations across Front Desk, Spa, Restaurant, Leisure, or Guest Areas in a lively 24-hour environment. The role requires flexibility to work 12-hour rotating shifts and to adapt to different departments based on business needs.

You will deliver friendly service, assist guests, and help with events and promotions.

Qualifications

• Customer service or hospitality experience preferred.
• Good interpersonal and communication skills.
• Responsible, proactive, and team-oriented.
• Able to work 12-hour rotating shifts, including weekends and public holidays.
• Willing to work in different departments as required.
• Comfortable working in a fast-paced 24-hour environment.

Responsibilities

• Provide friendly and professional customer service.
• Welcome, assist, and guide customers.
• Handle customer enquiries and requests.
• Support daily operations and ensure smooth service.
• Maintain cleanliness and hygiene standards.
• Assist with events, promotions, and marketing activities.
• Follow company SOPs and service standards.
• Perform other duties assigned by Management.

Skills

Customer service

Hospitality

Interpersonal skills

Job description

HOUSE + PTE LTD in Singapore is seeking a customer-oriented Operation Executive to support daily operations across Front Desk, Spa, Restaurant, Leisure, or Guest Areas in a lively 24-hour environment. The role requires flexibility to work 12-hour rotating shifts and to adapt to different departments based on business needs.

You will deliver friendly service, assist guests, and help with events and promotions.