Fintech Risk & Account Specialist - Flexible Hours

TDCX, Inc.; Singapore; Hybrid; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspace

Learning and development plans

Global exposure

Job summary

TDCX is seeking an Account Specialist to support our ePayment account. You will communicate with users across phone, chat and email, investigate issues, and provide clear resolutions to ensure a high-quality customer experience.

The role requires CEFR C1 level language skills, 2+ years in BPO or contact centers, and a bachelor’s degree. You should be comfortable rotating shifts and collaborating with cross-functional teams to meet evolving business needs.

Qualifications

• CEFR C1 mastery or higher.
• 2+ years of experience in the BPO or contact center environment.
• Preferably experience in Financial, Banking, or Fintech industry.

Responsibilities

• Handle customer inquiries via phone, chat and email.
• Investigate issues and provide clear resolutions to ensure high-quality support.
• Collaborate with team members to resolve complex cases for ePayment customers.

Skills

CEFR C1

Multichannel support

Customer-facing

Education

Bachelor's degree

Job description

TDCX is seeking an Account Specialist to support our ePayment account. You will communicate with users across phone, chat and email, investigate issues, and provide clear resolutions to ensure a high-quality customer experience.

The role requires CEFR C1 level language skills, 2+ years in BPO or contact centers, and a bachelor’s degree. You should be comfortable rotating shifts and collaborating with cross-functional teams to meet evolving business needs.