Risk Account Specialist Malaysia Customer Service 21-September-2026

TDCX; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Social security coverage

World-class workspaces

Learning and development plans

Global company with awards

Flexible working arrangements

Direct public transport access

Job summary

TDCX is hiring an Account Specialist for the ePayment Account to deliver top-tier customer experience across multiple channels. You will engage with users ranging from startups to Fortune 500 companies, research issues thoroughly, and collaborate with team members to resolve complex inquiries.

The role requires strong communication and financial review capabilities. You will be joining a global BPO leader known for learning and development, flexible working arrangements, and award-winning

Qualifications

• A bachelor’s degree in any field is required.
• At least 2 years in the BPO or contact center environment.
• Language skills at CEFR C1 mastery or higher.
• Experience in underwriting, cash-flow and credit analyses.
• Familiarity with financial reviews for lending or credit.
• Detail-oriented with ability to identify discrepancies in information from multiple sources.
• Proven customer-facing experience with multi-channel support (email, phone, chat).
• Open to transitioning between teams to support evolving business needs.
• Willingness to work rotational shifts, including weekends.

Responsibilities

• Communicate with users via phone, chat, and email to deliver a happier customer experience.
• Carefully research issues and ask for help from the team when needed.
• Support global expansion by providing high-quality financial review and credit-related assistance.
• Collaborate with cross-functional teams to resolve complex customer requests.

Skills

CEFR C1

Fintech experience

BPO / contact center experience

Underwriting

Cash-flow analysis

Credit analysis

Attention to detail

Multi-channel support

Customer-facing experience

Team adaptability

Rotational shifts weekends

Education

Bachelor's degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As an Account Specialist, you will be working with our ePayment Account to deliver #happier customer experience. E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you’ll communicate with users via multiple channels including phone, chat, and email. E-payment users can ask tough questions. You’ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it

Who are we looking for?

• Candidates must have language skills at a minimum CEFR C1 mastery level or higher.
• Preferably with experience in the Financial, Banking, or Fintech industry.
• At least 2 years of experience in the BPO or contact center environment.
• Experience in underwriting, conducting business cash-flow and credit analyses.
• Familiarity with financial reviews for consumer or small business lending or credit.
• Detail-oriented with the ability to identify discrepancies in information from multiple
• sources.
• A bachelor’s degree in any field is required.
• Proven experience in customer-facing roles (e.g., B2B, B2C, or contact centers) with
• expertise in multi-channel support (email, phone, chat).
• Open to transitioning between teams to support evolving business needs.
• Must be willing to work rotational shifts, including weekends

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .