Fintech Account Specialist - Risk & Customer Support

TDCX

Singapore

Hybrid

SGD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Social security coverage

World-class workspaces

Learning and development plans

Global company with awards

Flexible working arrangements

Direct public transport access

Job summary

TDCX is hiring an Account Specialist for the ePayment Account to deliver top-tier customer experience across multiple channels. You will engage with users ranging from startups to Fortune 500 companies, research issues thoroughly, and collaborate with team members to resolve complex inquiries.

The role requires strong communication and financial review capabilities. You will be joining a global BPO leader known for learning and development, flexible working arrangements, and award-winning

Qualifications

A bachelor’s degree in any field is required.
At least 2 years in the BPO or contact center environment.
Language skills at CEFR C1 mastery or higher.
Experience in underwriting, cash-flow and credit analyses.
Familiarity with financial reviews for lending or credit.
Detail-oriented with ability to identify discrepancies in information from multiple sources.
Proven customer-facing experience with multi-channel support (email, phone, chat).
Open to transitioning between teams to support evolving business needs.
Willingness to work rotational shifts, including weekends.

Responsibilities

Communicate with users via phone, chat, and email to deliver a happier customer experience.
Carefully research issues and ask for help from the team when needed.
Support global expansion by providing high-quality financial review and credit-related assistance.
Collaborate with cross-functional teams to resolve complex customer requests.

Skills

CEFR C1

Fintech experience

BPO / contact center experience

Underwriting

Cash-flow analysis

Credit analysis

Attention to detail

Multi-channel support

Customer-facing experience

Team adaptability

Rotational shifts weekends

Education

Bachelor's degree

Job description

The role requires strong communication and financial review capabilities. You will be joining a global BPO leader known for learning and development, flexible working arrangements, and award-winning

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